Zoologist Perfumes is based in Toronto, Canada and we use Canada Post and UPS to ship our products.
For some places, such as the Middle Eastern countries and certain cities of Russia, we use only UPS; while there are some we use only Canada Post.
For shipment within Canada, Canada Post offers:
For shipment to USA, Canada Post offers:
For shipment to the rest of the world, we use:
It has come to our attention that some countries and areas, such as Australia, Brazil, Italy, Mexico, New Zealand, Russia, Spain, take longer time than expected to deliver our packages. We have been informed that the customs of those countries take considerably much longer time to process the international packages. In most cases, our packages have already arrived in those countries on time, but the customs is taking 4 to 6 weeks to process the packages. We cannot control situation like that and we hope for your understanding.
For packages, particularly samples that are shipped with no tracking numbers, occasionally get lost - meaning it is taking longer than the expected delivery time that Canada Post suggests. But before you report to us, please understand that it is common that it takes more than 2-3 weeks to deliver to US cities and often 6 weeks to deliver to Middle Eastern and Asian countries. Please contact us (firstname.lastname@example.org) if you suspect your package is lost in transit.
If a package is returned to us for reason such as wrong address, we will refund you the cost of the item but not shipping cost.