Zoologist Perfumes is based in Toronto, Canada and we use Canada Post to ship our products.
For shipment within Canada, we use:
For shipment to USA, we use:
For shipment to the rest of the world, we use:
It has come to our attention that some countries and areas, such as Brazil, Mexico, Italy, Russia, Kuwait, Saudi Arabia, UAE take longer than expected to deliver our packages. We have been informed that the customs of those countries take considerably much longer time to process the packages. In most cases, our packages have already arrived in those countries on time, but the customs takes 4 to 6 weeks to process the packages. We cannot control situation like that and we hope for your understanding.
For packages, particularly samples that are shipped with no tracking numbers, occasionally get lost - meaning it is taking longer than the expected delivery time that Canada Post suggests. But before you report to us, please understand that it is common that it takes more than two weeks to deliver to US cities and often 6 weeks to deliver to Middle Eastern and Asian countries. Contact us (firstname.lastname@example.org) for lost packages and we will either send you a new package or issue a full refund.
If a package is returned to us for reason such as wrong address, we will refund you the cost of the item but not shipping cost.