Shipping & Delivery Time

Shipping Methods and Delivery Time

Zoologist Perfumes is based in Toronto, Canada and we use Canada Post to ship our products.

For shipment within Canada, we use:

  • Letter Post – for samples only. There will be no tracking; estimated delivery time 2 - 10 days.
  • Expedited Post – for any package that weighs more than 0.1 kg. Tracking number is provided; estimated delivery time 2 - 10 days.

For shipment to USA, we use:

  • Small Packet USA – for samples only. There will be no tracking; estimated delivery time 5 - 10 business days
  • Tracked Packet USA – available for any package that weighs less than 1 kg. Tracking number is provided; estimated delivery time 4 -10 business days.
  • Expedited Parcel USA – available for any package that weighs less than 30 kg. Tracking number is provided; estimated delivery time 4 -10 business days.

For shipment to the rest of the world, we use:

  • Small Packet International Air – for samples only. There will be no tracking; estimated delivery time 6 - 10 business days for Western European countries and 10 - 20 business days for Eastern European countries, and often 10 - 30 business days for Middle Eastern Asian countries
  • Tracked Packet – available for any package that weighs less than 2 kg. Tracking number is provided; estimated delivery time same as Small Packet Internationa Air.
  • Xpresspost International – available for any package that weighs less than 25 kg. Tracking number is provided; estimated delivery time 4 days.

Longer Than Expected Delivery Time?

It has come to our attention that some countries and areas, such as Brazil, Mexico, Italy, Russia, Kuwait, Saudi Arabia, UAE take longer than expected to deliver our packages. We have been informed that the customs of those countries take considerably much longer time to process the packages. In most cases, our packages have already arrived in those countries on time, but the customs takes 4 to 6 weeks to process the packages. We cannot control situation like that and we hope for your understanding.

Lost Packages

For packages, particularly samples that are shipped with no tracking numbers, occasionally get lost - meaning it is taking longer than the expected delivery time that Canada Post suggests. But before you report to us, please understand that it is common that it takes more than two weeks to deliver to US cities and often 6 weeks to deliver to Middle Eastern and Asian countries. Contact us (shop@zoologistperfumes.com) for lost packages and we will either send you a new package or issue a full refund.

Returned Packages

If a package is returned to us for reason such as wrong address, we will refund you the cost of the item but not shipping cost.