Frequently Asked Questions

Are Zoologist perfumes 100% animal-products free?

Our products are free from natural animal-derived musks. You won't find ingredients from the glands of beavers, musk deer or civets here. Every time we include an “animal musk” in our ingredient list, we put an asterisk next to it and specify that it is made of a synthetic material.

Among the lists of ingredients of our perfumes, you will often see “ambergris”, “honey”, “leather” and “white musk”. They are all synthetic materials. Any other materials used in our perfumes are either taken from plants or are synthetics.

Are Zoologist perfumes “vegan”?

We are not sure, because there seem to be different guidelines. Please read the answers to the previous question, “Are Zoologist perfumes 100% animal-products free?” and draw your own conclusion.

Do Zoologist test their perfumes on animals?

No, we do not.

You are a Canadian company. Why do you price your products in U.S. dollar?

At this time, our web store has very active customers from all over the world. Because of that, our company has decided to price all of our inventory in U.S. dollars. The reasons for this (since we are a Canadian company) have varied a bit, but at this stage it makes more sense for us to sell in U.S. dollars. If you prefer to shop in Canadian dollars or your country's currency, please check our Stockists page for local retailers.

Why is your shipping fee expensive?

We are located in Canada, which has a relatively small population (particularly compared to the United States) living on a vast landmass. Shipping from Canada, whether through our postal system, Canada Post, or courier services such as FedEx and DHL, costs significantly more. In fact, we subsidize a big part of the postage so that it doesn’t appear “insane” when you go through the checkout process on our web shop. For example, shipping a 500g product from Canada to a European city with tracking service via Canada Post typically costs $60-$80, but on our website we say much lower.

We suggest that you check out our “Stockist” page and see if there are any shops located near you.

I have sent you emails asking for free samples, but never received a reply.

Every day we receive a lot of emails requesting for free samples, and we no longer have time to handle such requests. Also, if we send free samples to whoever requests them, it would be very unfair to our customers who pay for them.

However, we are quite generous and include free sample(s) with your order if you purchase from us.

We also occasionally send free samples to selected reviewers who have an existing website or YouTube channel dedicated to perfumes.

How come the colour of the juice of some Zoologist Civet perfumes looks much darker? Are they better-smelling or more concentrated?

This is a perfect example of the variances that can occur when a high percentage of naturals are used – in this case, the labdanum resins in Zoologist Civet. Even when the naturals are produced by the same manufacturers (and in this case they are), the colors vary. What we have is the same formula, the same manufacturers producing the natural materials, and the typically occurring variances in the colors of the materials. This is true of all naturals. The variance would only be an issue if the blend was made from synthetics.

Are there two different versions of your perfumes? I have seen some bottles such as Hummingbird or Bat with labels that read “Eau de Parfum”, but some read “Extrait de Parfum” – but they smell the same. What’s going on?

They are the same perfume, with the same strength and concentration.

We were inexperienced when we started, and our inexperience extended to naming our products properly. We used to hear from customers that our scents were “beastly” potent and not really Eau de Parfum (typically diluted to 15%), and most of them were not. So in mid-2017 we corrected the labels (but didn’t raise the price) to reflect the true strength of the scents.

The following scents have been re-subtitled:

  • Bat (24%), from Eau de Parfum to Extrait de Parfum;
  • Civet (25%), from Eau de Parfum to Extrait de Parfum;
  • Hummingbird (24%), from Eau de Parfum to Extrait de Parfum;
  • Nightingale (20%), from Eau de Parfum to Extrait de Parfum;
  • Panda (20%), completely redesigned, from Eau de Parfum to Extrait de Parfum;
  • Rhinoceros (20%), from Eau de Parfum to Extrait de Parfum.